Account & Profile
Manage your account, update profile, change password
How do I create an account?
How do I reset my password?
How do I update my profile photo?
How do I delete my account?
How do I change my email address?
Rides & Booking
Request rides, schedule trips, ride types
How do I request a ride?
What ride types are available?
How do I schedule a ride?
Can I add a stop to my trip?
How do shared rides work?
Payment & Billing
Payment methods, fares, refunds, promotions
What payment methods are accepted?
How is my fare calculated?
How do I request a refund?
What is surge pricing?
How do promo codes work?
Cancellations & Refunds
Cancel rides, fees, refund requests
How do I cancel a ride?
What are the cancellation fees?
I was charged a no-show fee
How do I dispute a charge?
Safety & Security
Emergency features, reporting, safety tips
How do I use the emergency button?
How do I share my trip?
How do I report a safety issue?
Driver background checks
Driver-Specific
Earnings, documents, vehicle requirements
How do I become a driver?
What documents do I need?
How are earnings calculated?
When do I get paid?
Vehicle requirements
Frequently Asked Questions
How do I request a ride?
Open the Retwik app, enter your pickup location and destination, choose your ride type (Car, SUV, or Black), and tap "Find Drivers." A nearby driver will be matched with you and you can track their arrival in real-time.
What payment methods does Retwik accept?
Retwik accepts Visa, Mastercard, American Express, Discover credit/debit cards, Apple Pay, Google Pay, and Retwik credits. All payments are processed securely through the app — no cash is needed.
How do I cancel a ride?
You can cancel a ride at any time before the driver arrives. Open the app, go to your active trip, and tap "Cancel Ride." Cancellation fees may apply if you cancel after the driver has been dispatched. Free cancellation is available within 2 minutes of requesting a ride.
What is surge pricing?
Surge pricing is a temporary fare increase during periods of high demand. It helps ensure there are enough drivers available when you need a ride. The surge multiplier is always shown before you confirm the ride, so you can decide whether to wait for lower pricing.
How do I become a Retwik driver?
Download the Retwik Driver app, create an account, and submit the required documents (driver's license, vehicle registration, insurance, profile photo). After passing a background check and vehicle inspection, you'll be ready to start accepting rides. The process typically takes 3-5 business days.
When and how do I get paid as a driver?
Earnings are deposited weekly to your linked bank account. You can also use Instant Pay for immediate withdrawals (small fee applies). Track your earnings in real-time through the Driver app's earnings dashboard.
I left something in the vehicle. How do I get it back?
Go to your trip history in the app, select the trip, and tap "Lost Item." You'll be connected with your driver to arrange return. You may be charged a small delivery fee. We recommend checking your belongings before leaving the vehicle.
How do I report a safety concern?
During a trip, use the in-app emergency button for immediate assistance. For non-emergency concerns, go to the trip in your history and select "Report Issue." You can also contact local law enforcement for emergencies. All reports are taken seriously and investigated promptly.
How do I add a promo code?
Go to the "Promos" section in the app, enter your promo code, and tap "Apply." The discount will be automatically applied to your next eligible ride. Promo codes have terms and conditions, including expiration dates and minimum fare requirements.
Can I schedule a ride in advance?
Yes! Tap the schedule icon next to the "Find Drivers" button to book a ride up to 30 days in advance. You'll receive a confirmation when a driver accepts your scheduled ride. Scheduled rides help ensure availability during busy times.
Help Center